Frequently Asked Questions

Everything you need to know about shopping with Tradehome Shoes.

What is your return policy?

We offer a 30-day return policy for all unworn footwear in its original packaging. You can return items via mail or at any of our physical store locations for a full refund or exchange.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your new shoes sooner.

How do I know I am ordering the right size?

We provide a comprehensive size guide on each product page. Since fit can vary by brand, we also include 'Fit Notes' to let you know if a specific style runs small, large, or true to size.

Do you offer international shipping?

Currently, Tradehome Shoes only ships to addresses within the United States and U.S. territories. We are working on expanding our shipping capabilities to international customers in the future.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital wallet options like Apple Pay, Google Pay, and PayPal for a faster checkout.

Are the shoes on your site authentic?

Yes, 100%. We are an authorized retailer for every brand we carry, including Birkenstock, HOKA, On, and UGG. All products are sourced directly from the manufacturers.